Recent General Posts

How We Price Our Services | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

10/10/2023 (Permalink)

| SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

When providing estimates - people often want to know how we come-up with the price for the restoration services we provide.  We utilize Xactware to determine our pricing for the restoration services we provide. Xactware is an independent, third-party company that researches and reports on industry pricing. Currently, 21 of the top 25 property insurance companies in the U.S. and 10 of the top 10 Canadian insurers use Xactware property insurance claims tools

Xactware uses pricing information from general contractors, subcontractors, insurance carriers, insurance adjusters, and a host of other industry professionals as we research and report on the average market price for each price-list item. Xactware goes to great lengths to ensure that no one party or industry segment has any undue influence on the pricing data that we research and report on.

In order to provide the most accurate and defensible pricing information available, Xactware takes a unique, scientific approach to researching and reporting on market pricing for the insurance repair industry. This approach is based on a proven five-phased, iterative process.

  • Phase 1: Conduct market pricing research.
  • Xactware currently researches and analyzes millions of market price points each year from multiple, third-party sources. These include:
  • Thousands of in-field estimates that are submitted to Xactware every day (i.e. estimates actually used to settle claims)
  • Market surveys of industry professionals
  • Retail pricing research
  • Unit-price research based on surveys with over 100,000 contractors, insurance carriers, and independent adjusters
  • Pricing feedback from in-field users
  • Independent pricing verification requests
  • Customer-specific cost data
  • Catastrophe-specific pricing research
  • Additional research surveys
  • Multiple third-party sources for data such as worker’s comp, federal taxes, state taxes, local taxes, and so on
  • Many other research initiatives
  • Phase 2: Review and verify all the market research gathered; conduct data integrity checks.
  • Phase 3: Analyze all the pricing research and perform a proprietary cluster analysis on various subsets of that research to identify the mid-range market price points. This proprietary process was designed by Brigham Young University Ph.D.’s and is monitored by an econometrician. (An econometrician holds a master’s degree in statistics and a doctorate in economics.)
  • Phase 4: Report on and publish market pricing research results.
  • Phase 5: Evaluate and refine our pricing research and reporting methodology.

For example, the building cost data used in Xactware’s products comes from:

  • Time and materials costs
  • Over 40,000 providers of materials, equipment and labor
  • Over 84,000 surveys each year*
  • Analysis of actual damage repair estimates (transaction-based research)
  • Over 3 million estimates each year*
  • Over 6 million data points each month*
  • Direct surveys of construction market costs
  • New construction/remodeling
  • General contracts and sub-contractors
  • Approximately 2,000 surveys each month*

For more details - visit http://www.xactware.com/en-us/resources/pricing-data-services/methodology/

Why SERVPRO?

5/17/2023 (Permalink)

SERVPRO truck parked in franchise lot

Have you ever had fire damage, water damage, storm damage, or mold damage at your home or business and wondered what restoration company should I use, why SERVPRO? Here are 3 reasons why you should choose SERVPRO of

Have you ever had fire damage, water damage, storm damage, or mold damage at your home or business and wondered what restoration company should I use, why SERVPRO? Here are 3 reasons why you should choose SERVPRO of Hershey/Harrisburg East

Have you ever had fire damage, water damage, storm damage, or mold damage at your home or business and wondered what restoration company should I use, why SERVPRO? Here are 3 reasons why you should choose SERVPRO of Hershy/Harrisburg East versus other local restoration companies. But, there are plenty of more reasons.

1. Proprietary Products

The SERVPRO Professional Cleaning Products, LLC., team works diligently to help Franchisees succeed with top-notch cleaning products so we can clean and restore your home or business to make it "Like it never even happened."®

SERVPRO, through SPCP, offers an extensive cleaning product and agent line to the Franchise System. We produce 89 cleaning products on-site year-round. Plus, we have 61 cleaning products from outside vendors. Combined, the SPCP team offers a total of 150 cleaning products to assist our Franchise so we can assist and best serve your residential or commercial property. We make the best products because the heroes at SERVPRO of Hershey/Harrisburg East believe you deserve the best.

Why is this important? When SERVPRO production crews are out on a job for you, they are likely using SERVPRO’s proprietary products. This allows us to own the cleaning and restoring products by offering an exclusive line available only to SERVPRO customers. The SPCP team motto is, “Supporting Franchises through research, development, testing and production of high-quality cleaning products.

2. Community & Globally Oriented

SERVPRO of Hershey/Harrisburg East is both a community-oriented and globally-oriented company. We love to give back to our community year-round. We do this through a myriad of community efforts, such as Food Pantries, partaking in local events, golf tournaments and more. Get a glimpse at some of those local events here.

We do things on a larger scale, too, such as sponsoring children in third world countries. We understand the importance and impact of giving back. Being community & globally-oriented is one of many reasons we attribute our success to.

We’re a locally owned and operated business, so we live, work, play, and worship in this community, too, just like you.

3. Capacity to Handle All Jobs

No matter the size or extent of damage you have at your commercial or residential property, SERVPRO of Hershey/Harrisburg East has the capacity to handle all jobs -- large and small. We have the resources to handle storms and disasters. When a major storm hits, it may overwhelm other local restoration companies. SERVPRO of Hershey/Harrisburg East can scale our resources by accessing the equipment and personnel of 1,800 Franchises. Additionally, we have easy access to Disaster Recovery Teams, which specialize in major storms and catastrophic events.

We have the capacity to handle any of these jobs:

• Fire damage repair & restoration• Water damage repair & restoration• Mold remediation & restoration• Biohazard• Carpet & upholstery• Ceilings, floors & walls• Odor removal• Sewage• Trauma & crime scene• Vandalism & graffiti• Commercial cleaning• Document restoration

Why SERVPRO? Here are 3 reasons why you should choose SERVPRO of Hershey/Harrisburg East for your next residential or commercial cleanup and/or restoration job: proprietary products, community & globally-oriented and capacity to handle all jobs. Remember, those are just three, but there are a number of other reasons. The next time you need the leading restoration company, simply call (717)-533-FIRE

Prepare Your Hershey/Swatara Home for the Worst This Winter | SERVPRO® of Hershey/Swatara

12/8/2022 (Permalink)

If you experience damage due to a winter storm, call SERVPRO of Hershey/Swatara. We have the experience and equipment for any issue.

Winter is set to officially arrive this year around Dec. 21, but depending on where you reside, winter might show up in very different ways. Winter can come on suddenly in certain locations, blanketing the ground with snow, but in other places, like Hershey/Swatara, winter stays pretty tame until unpredictable hazards pop up out of nowhere.

No matter where you welcome the winter season, preparation is essential to keeping your home free of damage and your family safe and warm.

Luckily, there are plenty of precautions you can take before winter arrives to secure the safety of your home and the people inside.

Winter Around the Nation

Frigid, moist, wet and frosty are all terms that are used when winter arrives, and their accuracy will depend on where in the United States you live.

Winter temperatures can reach extremely low levels in some regions of the Midwest and East Coast, and significant snowfall is typically expected for the duration of the season. The West Coast has milder temperatures and, instead of a blizzard, you’ll probably see rainfall.

Although there may be some localized differences in these forecasts, it is important to be ready for the unexpected in order to limit damage to a minimum.

Winter Around Hershey/Swatara

Since our community has endured some severe winters over the years, you shouldn’t rule out a major winter snowfall. If Hershey/Swatara is not completely buried in snow this winter, expect icy conditions, heavy rain, sheets of ice and an occasional snow.

No matter how hard winter hits our area this year, it’s a smart idea to prepare your Hershey/Swatara home for the worst. Even seemingly harmless conditions might lead to possible hazards and endanger your property.

Get Prepared

A great first step to being winter-ready is learning the distinct types of winter storms. You should also have multiple ways to receive weather updates. Make sure one of your sources works without power so you can stay updated even during an outage.

Preparing an emergency kit is another way to get ready for whatever weather may bring. To ensure you stay safe even when you’re on the road, build a kit separate from the one you keep at home and store it in your vehicle.

Winterizing your windows and doors is a crucial chore you need to complete ahead of winter. This can aid in preventing a water emergency and it might save you some money on your electricity.

Fix any roof damage, trim any branches that reach your home, seal up any openings around your property and add insulation to your attic to ensure your home is protected from anything winter weather throws your way.

Winter can be a very special time of year and you’ll be able to relax and enjoy it once you safeguard your property. Make an effort to secure your home, and turn to SERVPRO if you experience a winter emergency. We can be on the scene right after you call to restore your losses and get you back to normal.

If you experience damage in a winter storm, call us. We have the experience and equipment to get your home back to normal.

Choose a Restoration Team That Knows Their Way Around Town | SERVPRO® of Hershey/Swatara

10/14/2022 (Permalink)

No job is too big or small. Call SERVPRO of Hershey/Swatara today to schedule your estimate.

There are many advantages to choosing our SERVPRO team as your restoration partner. We provide a full spectrum of services, such as restoration after a fire, water damage and storm damage.

When you find mold growing in your home or business, we can perform certified remediation to control the growth and protect your property from further damage. And when you need the removal of biohazards or have vandalism that needs to be removed, we can get the job done.

But there’s one advantage that makes us the ideal restoration partner—we’re your neighbors!

Being close by provides numerous benefits that set us apart from other restoration businesses. Let’s go over why being locally owned and operated is so vital.

<h2reasons-being-locally-owned-is-a-difference-maker">3 Reasons Being Locally Owned Is a Difference-Maker

When considering a restoration service, you should ensure the team you choose has a strong reputation. But you also need a local provider. Here’s why that matters:

<h4we-can-respond-fast">1. We Can Respond Fast

If a disaster suddenly hits your home or business, undergoing repairs as soon as possible is vital. Postponing restoration can lead to further damage and cost you significantly more time and money.

When you work with SERVPRO of Hershey/Swatara, we get there as soon as we can. We offer 24-hour emergency services so we can be on the scene and begin repairs immediately. And since we are so close by, you won’t have to wait too long!

<h4we-re-prepared-for-local-weather-conditions">2. We’re Prepared for Local Weather Conditions

We’re your neighbors, so we’re keeping an eye on the same weather reports you are. When severe weather is on the way, our team gets ready to respond to any calls of emergency so we can be on the scene once the storm has calmed.

And since we know the unique weather conditions Hershey/Swatara faces, like flooding, severe thunderstorms and snow storms, we have a ton of experience repairing homes and businesses that have been impacted by these hazards.

<h4we-know-lebanon-front-and-back">3. We Know Hershey/Swatara Front and Back

Some restoration providers will come in from a nearby city or even a different state when you hire them for a restoration assignment. They’ll have no idea what makes our community so special—and they might not even know how to get around.

Luckily for you, our team knows Hershey/Swatara inside and out! We experience all the unique quirks and aspects of our city, region and state.

Hershey/Swatara’s rich history is one element that makes our city so distinctive. Our area is filled with beautiful historic structures and plenty of eye-catching natural wonders.

We understand local government rules and how to handle them and know how our area operates. This allows us to execute your repair job more swiftly, restoring your house or business to a preloss state.

<h2extra-benefit">An Extra Benefit

When a disaster affects our community, we will be prepared to deal with it. While we usually manage all recovery demands with our local crew and equipment, large-scale disasters might affect several homes in the same area or even across our city.

Here’s how the SERVPRO difference can be a huge advantage: We are both locally owned and operated and supported by a well-known national brand with tons of experience. When a storm passes through our community and causes significant damage, we can reach out to neighboring SERVPRO facilities for assistance.

When disaster strikes your home or your business, we’re the team you can trust—located right here, close to home. Get in touch today to get started!

Experts Are Here When You Need Home Restoration Services | SERVPRO® of Hershey/Harrisburg East

6/23/2022 (Permalink)

Contact SERVPRO of Hershey/Harrisburg East today. We work with you and your insurance company to get things back to normal quickly.

If you’re buying a new home, you’re considering a lot of issues. You’re likely shopping for floorplans, searching for must-have amenities and considering if the yard is big enough for your beloved family dog.

Home damage is probably one thing you haven’t put a lot of thought into dealing with. But you should. Why? Because it’s more common than you probably think it is.

If you find yourself in that situation due to a fire or natural disaster, it’s a good idea to have a plan in place now. Restoring your home can be a complex job, and you’ll want it done by experts.

The restoration team you choose can make all the difference in your quality and satisfaction with the job.

Millions of Homeowners File Claims

The Insurance Information Institute tallies statistics about the yearly numbers of insurance claims. Their work illustrates just how common insurance claims are.

About one out of every 350 American homeowners will deal with a fire damage claim each year. Water damage claims will be filed by about one in 50 homeowners, so they are actually the most common type of claim.

When all causes are considered, about one in 20 homeowners will file a damage claim this year. So if you know 100 people, about five of them will need help dealing with damage to their home this year.

So having a quality restoration team in mind now can make a difference for you or someone you love later.

Training Makes All the Difference

Beyond the training offered by SERVPRO at a national level, our technicians earn valuable certifications through the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides an array of certifications to ensure restoration and cleaning technicians are able to use the latest proven techniques when restoring your home.

And when you choose your local SERVPRO, these restoration experts will take the knowledge they’ve gained through our intensive training programs and use it to restore your home.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 24⁄7 in the event of an emergency. Contact us at any time

Put Returning Customers and Employees at Ease With a Deep-Clean | SERVPRO® of Hershey / Harrisburg East

6/20/2022 (Permalink)

If you’re business has sanitation and cleaning needs, get in touch with the SERVPRO of Hershey/Harrisburg East team.

From rural areas in Hershey/Harrisburg East to major metro areas like Philadelphia, communities and families are high on hope that “normal” life is returning as the COVID-19 pandemic slowly makes its way to the rear view mirror, and business owners are hopeful for a full return to economic recovery as well.

But as cautious shoppers and contagion-conscious employees return to in-person shopping habits and on-site work, it’s now on you as a business owner to provide them with a place of safety, and to make sure they know you’ve made their health a priority.

Get Certified: SERVPRO Cleaned

The Certified: SERVPRO Cleaned program gives you both of those things. We’ll sanitize your building with a custom cleaning compound that’s proven effective against no less than MRSA to anthrax, and we’ll equip you with a way to let your customers know before they ever walk through the door that they’re safe in your store or office.

It’s all possible because of the three C’s:

Consult. Your business isn’t quite like any other, and we know that means it has sanitation needs that other area businesses don’t have. So we’ll come up with a cleaning plan that suits your business to a T. It helps that SERVPRO of Hershey / Harrisburg East is locally owned and operated, so we are already acquainted with many of the intricacies of southeastern Pennsylvania.

Clean. Once we sort out your specific needs, we’ll get to work doing the work of disinfecting. With our proprietary solutions, we’ll give you an extreme clean that meets or exceeds CDC standards, is NSF-approved for use around food and is EPA-tested for safety around kids, pets and the elderly. And our focus is bigger than COVID-19—our methods are designed to reduce the risk of a host of other illness-inducing germs.

Certify. Now you can let your employees and customers know that you’ve gone the extra mile to make your business as clean and safe as it can possibly be by displaying the Certified: SERVPRO Cleaned shield in your windows or on your door. We’ll also hook you up with other physical and digital resources to let everyone know your building is spick-and-span, instilling peace of mind in every prospective entrant.

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

SERVPRO Can Handle All Types of Cleanup and Restoration | SERVPRO® of Hershey/Swatara

2/7/2022 (Permalink)

When you need cleanup and recovery of any kind, you can trust SERVPRO of Hershey/Swatara to get the job done.

Color association is an amazing thing to help a product or service stick in your brain. For example, if we said, “Thirsty. Red,” you’re very likely to think of a particular soda. If we said, “Package. Brown,” there’s a good chance a certain three-lettered delivery service came to mind.

When you see the bright green SERVPRO trucks and vans rolling through Hershey/Swatara, we want you to have that same kind of association with us, knowing the industry-leading team from SERVPRO is on the way to help someone with a varied assortment of home or business needs.

When you think bright green, we want you to remember that SERVPRO can help you with:

Water damage recovery. Homeowners all across the country deal with water damage every day, and every day, SERVPRO agents are helping them get the homes dried and their damaged items restored.

Fire damage recovery. House fires, which happen more than twice a minute in the U.S., can do brutal damage to your home. But with some help from the pros in green, your home can look like new again.

Mold removal. Mold is unsafe to live with, and unsafe for DIY removal. It can eat away at your home and generally create an unsafe environment, but we can get rid of it for you safely and completely.

Storm recovery. The threat of tornadoes, heavy thunderstorms or even winter whiteouts can mean all sorts of unwanted effects on your home. But when they happen, your local SERVPRO team can make things right again.

Commercial needs. Obviously, fires and water damage aren’t limited to residential areas, and we help commercial managers and business owners get through these issues, too—plus we can provide custom cleaning solutions that help business shine.

General cleaning. If you’re moving into a new home and you want a stellar clean before you lay down your head, we’ve got you covered.

Specialty cleaning. From crime scenes to COVID-19 cleanup, we’ve spent more than 50 years innovating and pioneering techniques for every situation.

Construction. If a storm takes a toll on your home that’s deeper than a surface-level cleanup job, we can help there, too. From new drywall to reconstruction of whole homes, we’re your A-to-Z team for home recovery needs.

Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO to get the job done.

Asking the Right Questions About Your Service Company | SERVPRO® of Hershey/Swatara

10/7/2021 (Permalink)

You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Hershey/Swatara.

Incidents that require home repair are an unfortunate but almost unavoidable part of the home ownership experience. The reality of owning a home means that at some point you’re likely to face some sort of natural or accidental damage, and when that happens you’ll have some thinking to do.

Who’s going to clear our your flooded basement or repair your fire-damaged kitchen?

These decisions can be difficult in a pinch, but keeping these questions in mind when sorting through service companies can help you render a sound decision.

Are They Legit?

Getting ripped off after experiencing a disaster is piling insult on top of injury. Sadly, scammers often roll into to town after major events and leave unsuspecting homeowners in precisely that situation.

At SERVPRO, we’ve built our top-tier reputation from the ground up, with no shortcuts. For 50 years, we’ve proven ourselves reliable over and over again, so that when you need a hand, you know who to trust.

And hey—if the PGA Tour trusts us as a cleanup and restoration partner, we feel confident we can meet or exceed your expectation as well.

Will They Be There When I Need Help?

Don’t be left wondering when your service company is going to return your emergency call. When you’ve got a crisis, you don’t have time to wait—that’s why we’re on call 24 hours a day for emergency service.

Where’s a Fleet When You Need One?

SERVPRO of Hershey/Swatara isn’t just the name of a local office; it’s the moniker that represents a full-service, locally owned franchise, right here in the neighborhood. But should an area-wide event present the need for extra help, you won’t get lost in the shuffle, because we’re ably backed by the full force of SERVPRO’s national network of resources and teams.

If your prospective service company can answer all these questions to your satisfaction, they may be worthy of your business. When you call SERVPRO, these benefits are the tip of the iceberg—we’d love to show you everything we’re capable of.

When you call SERVPRO, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Put Returning Customers and Employees at Ease With a Deep-Clean | SERVPRO® of Hershey/Swatara

6/18/2021 (Permalink)

If you’re business has sanitation and cleaning needs, get in touch with the SERVPRO of Hershey/Harrisburg East team.

From rural areas in Hershey/Harrisburg East to major metro areas like Philadelphia, communities and families are high on hope that “normal” life is returning as the COVID-19 pandemic slowly makes its way to the rear view mirror, and business owners are hopeful for a full return to economic recovery as well.

But as cautious shoppers and contagion-conscious employees return to in-person shopping habits and on-site work, it’s now on you as a business owner to provide them with a place of safety, and to make sure they know you’ve made their health a priority.

Get Certified: SERVPRO Cleaned

The Certified: SERVPRO Cleaned program gives you both of those things. We’ll sanitize your building with a custom cleaning compound that’s proven effective against no less than MRSA to anthrax, and we’ll equip you with a way to let your customers know before they ever walk through the door that they’re safe in your store or office.

It’s all possible because of the three C’s:

Consult. Your business isn’t quite like any other, and we know that means it has sanitation needs that other area businesses don’t have. So we’ll come up with a cleaning plan that suits your business to a T. It helps that SERVPRO of Lebanon County is locally owned and operated, so we are already acquainted with many of the intricacies of southeastern Pennsylvania.

Clean. Once we sort out your specific needs, we’ll get to work doing the work of disinfecting. With our proprietary solutions, we’ll give you an extreme clean that meets or exceeds CDC standards, is NSF-approved for use around food and is EPA-tested for safety around kids, pets and the elderly. And our focus is bigger than COVID-19—our methods are designed to reduce the risk of a host of other illness-inducing germs.

Certify. Now you can let your employees and customers know that you’ve gone the extra mile to make your business as clean and safe as it can possibly be by displaying the Certified: SERVPRO Cleaned shield in your windows or on your door. We’ll also hook you up with other physical and digital resources to let everyone know your building is spick-and-span, instilling peace of mind in every prospective entrant.

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

Experts Are Here When You Need Home Restoration Services | SERVPRO® of Hershey/Harrisburg East

4/20/2021 (Permalink)

Contact SERVPRO of Hershey/Harrisburg East today. We work with you and your insurance company to get things back to normal quickly.

If you’re buying a new home, you’re considering a lot of issues. You’re likely shopping for floorplans, searching for must-have amenities and considering if the yard is big enough for your beloved family dog.

Home damage is probably one thing you haven’t put a lot of thought into dealing with. But you should. Why? Because it’s more common than you probably think it is.

If you find yourself in that situation due to a fire or natural disaster, it’s a good idea to have a plan in place now. Restoring your home can be a complex job, and you’ll want it done by experts.

The restoration team you choose can make all the difference in your quality and satisfaction with the job.

Millions of Homeowners File Claims

The Insurance Information Institute tallies statistics about the yearly numbers of insurance claims. Their work illustrates just how common insurance claims are.

About one out of every 350 American homeowners will deal with a fire damage claim each year. Water damage claims will be filed by about one in 50 homeowners, so they are actually the most common type of claim.

When all causes are considered, about one in 20 homeowners will file a damage claim this year. So if you know 100 people, about five of them will need help dealing with damage to their home this year.

So having a quality restoration team in mind now can make a difference for you or someone you love later.

Training Makes All the Difference

Beyond the training offered by SERVPRO at a national level, our technicians earn valuable certifications through the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides an array of certifications to ensure restoration and cleaning technicians are able to use the latest proven techniques when restoring your home.

And when you choose your local SERVPRO, these restoration experts will take the knowledge they’ve gained through our intensive training programs and use it to restore your home.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 24⁄7 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

TOA Clubhouse

8/3/2020 (Permalink)

Joe Lapp SERVPRO of Hershey/Harrisburg East 717-533-FIRE SERVPRO of Lebanon County 717-273-MOLD "Like it never even happened."

When have a beautiful over 55 community featuring a gorgeous clubhouse in Mechanicsburg and you have a water damage you need quick professional restoration service! For expert mitigation and full service repair service call SERVPRO of Hershey/Harrisburg East. We are a full service restoration company featuring both in house and subcontracted repair personnel. We have fully returned this facility to a "Like it never even happened," conclusion.

| SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

8/16/2019 (Permalink)

Employee picture | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

At SERVPRO of Hershey/Swatara we are extremely proud of the team we have to service our community. Our team works around the clock to ensure a speedy clean up so you can get back to daily life.

Whether you experience a water damage from a broken pipe, clogged sewer line, frozen pipe, faulty plumbing connection or a faulty supply line. A fire damage from a puff-back, faulty electrical extension cord, lightning strike or defective electrical appliance. A mold infestation from excess humidity or a water leak. A bio-hazard from an injury, illness  or death.

SERVPRO of Hershey/Swatara has the specialized equipment and the properly trained technicians to make your home or business "Like it never even happened."

Call us at 717-561-1404.

John Langel on working at SERVPRO of Hershey

3/24/2017 (Permalink)

At SERVPRO of Hershey - we aspire to live up to our tagline "Like it never even happened." 

Here is John Langel - one of our valued team members sharing what this means to him.


 

SERVPRO of Hershey - Guild Quality

12/17/2015 (Permalink)

SERVPRO Hershey/Swatara surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

http://www.guildquality.com/SERVPROHersheySwatara

If you are a SERVPRO Hershey/Swatara customer, and if SERVPRO Hershey/Swatara completed work for you after February of 2014 but you haven't yet received a survey,please let us know.

As a GuildQuality Guildmember, SERVPRO Hershey/Swatara relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of SERVPRO Hershey/Swatara in Harrisburg, PA; Hummelstown, PA; Hershey, PA; Middletown, PA; Carlisle, PA; Lebanon, PA; Palmyra, PA; Green Castle, PA; Enola, PA; Annville, PA; and 19 other cities in Pennsylvania.

Valuing Your Contents After A Fire or Flood | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

12/30/2014 (Permalink)

Pictures that can be helpful after a fire or flood | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

Right after a fire is not the best time to try to determine what contents you have and what the value of your contents.

It is a very good idea to take a few minutes of time and walk through your home with a video camera of all of your contents and especially your valuables and collectable items.

See the link below for some checklists for valuables from Enservio, a company that specializes in the inventory and valuation of contents, including: firearms, antiques, computers, art, rugs etc:

http://www.enservio.com/resources/valuation-checklists

At SERVPRO of Hershey / Swatara - our job is to help families in the Harrisburg and Hershey area to recover from the trauma and flood damage.  Our trained and caring professionals will help get you back on your feet and make it "Like it never even happened." 

If you find yourself a victim of a fire - call us at 717-561-1404 and we will get started right away to restore your home and your content. 

EPA Lead Safe Firm NAT-F117042-1

9/18/2014 (Permalink)

Federal law requires contractors that disturb painted surfaces in homes, childcare facilities and schools built before 1978 to be certified and follow specific work practices to prevent lead contamination. Always ask to see your contractor’s certification.

Federal law requires that individuals receive certain information before renovating more than six square feet of painted surfaces in a room for interior projects or more than twenty square feet of painted surfaces for exterior projects or window replacement or demolition in housing, child care facilities and schools built before 1978.

  • Homeowners and tenants: renovators must give you this pamphlet before starting work.
  • Childcare facilities, including preschools and kindergarten classrooms, and the families of children under six years of age that attend those facilities: renovators must provide a copy of this pamphlet to child care facilities and general renovation information to families whose children attend those facilities 

How We Price Our Services | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

2/19/2014 (Permalink)

| SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

When providing estimates - people often want to know how we come-up with the price for the restoration services we provide.  We utilize Xactware to determine our pricing for the restoration services we provide. Xactware is an independent, third-party company that researches and reports on industry pricing. Currently, 21 of the top 25 property insurance companies in the U.S. and 10 of the top 10 Canadian insurers use Xactware property insurance claims tools

Xactware uses pricing information from general contractors, subcontractors, insurance carriers, insurance adjusters, and a host of other industry professionals as we research and report on the average market price for each price-list item. Xactware goes to great lengths to ensure that no one party or industry segment has any undue influence on the pricing data that we research and report on.

In order to provide the most accurate and defensible pricing information available, Xactware takes a unique, scientific approach to researching and reporting on market pricing for the insurance repair industry. This approach is based on a proven five-phased, iterative process.

  • Phase 1: Conduct market pricing research.
  • Xactware currently researches and analyzes millions of market price points each year from multiple, third-party sources. These include:
  • Thousands of in-field estimates that are submitted to Xactware every day (i.e. estimates actually used to settle claims)
  • Market surveys of industry professionals
  • Retail pricing research
  • Unit-price research based on surveys with over 100,000 contractors, insurance carriers, and independent adjusters
  • Pricing feedback from in-field users
  • Independent pricing verification requests
  • Customer-specific cost data
  • Catastrophe-specific pricing research
  • Additional research surveys
  • Multiple third-party sources for data such as worker’s comp, federal taxes, state taxes, local taxes, and so on
  • Many other research initiatives
  • Phase 2: Review and verify all the market research gathered; conduct data integrity checks.
  • Phase 3: Analyze all the pricing research and perform a proprietary cluster analysis on various subsets of that research to identify the mid-range market price points. This proprietary process was designed by Brigham Young University Ph.D.’s and is monitored by an econometrician. (An econometrician holds a master’s degree in statistics and a doctorate in economics.)
  • Phase 4: Report on and publish market pricing research results.
  • Phase 5: Evaluate and refine our pricing research and reporting methodology.

For example, the building cost data used in Xactware’s products comes from:

  • Time and materials costs
  • Over 40,000 providers of materials, equipment and labor
  • Over 84,000 surveys each year*
  • Analysis of actual damage repair estimates (transaction-based research)
  • Over 3 million estimates each year*
  • Over 6 million data points each month*
  • Direct surveys of construction market costs
  • New construction/remodeling
  • General contracts and sub-contractors
  • Approximately 2,000 surveys each month*

For more details - visit http://www.xactware.com/en-us/resources/pricing-data-services/methodology/

Guild Quality Membership | SERVPRO® of Hershey/Harrisburg East (717)-533-FIRE

2/13/2014 (Permalink)

SERVPRO of Hershey / Swatara is now part of the Guild Quality network of home service providers. 

GuildQuality is the nation’s leader in third-party customer satisfaction surveying for remodelers, homebuilders, and home services contractors. They gather unbiased feedback from their clients. With this feedback, we are able to build customized reports to track company performance, and continue to improve the level of our customer service.

As a GuildQuality member, we are part of a community of quality-minded remodelers, homebuilders, and home services companies that share the belief that their ability to deliver consistently exceptional customer experience is important to their long-term success , and we rely on GuildQuality to help us monitor the quality of service we provide.

We are excited about this partnership as we believe it will help us to achieve our goal of delivering the highest quality and value to our customers.  We want to WOW our customers so they are our most enthusiastic salespeople!